matrix absence management short term disability

Adherence is strictly enforced, and you must maintain a 98% to avoid any issues. You will be inundated with sad stories all day, so if you are effected by that emotionally, this is not the job for you. The problems come in with constant tech issues, overworked claims examiners who are rarely reachable for claimants to speak with, and a massive amount of upset claimants for being denied, not responded to, not paid on time, or ignored completely.

The benefits are great, and pay is pretty good for those who are just helping people file claims. I work from home, which is very convenient, and everything you need to do your job is sent to you. I had 580 claims to manage which was almost three times the industry - more. If you call out or take vacation time, your team is already overwhelmed and can't cover your work so you come back to a nightmare, almost feeling punished for taking time off at all. But that's how you have to work to stay sane.

I don't have time, so you'll have to wait another week to get paid.' Just felt wrong. I'm an empath, and I wasn't happy with what I was doing. If you get emotionally involved at all, its soul crushing. It creates a culture of only seeing the clients as numbers. Otherwise they are off work and have no income. If you have any empathy for the clients, you don't want to let them down as they're relying on you to process their claims timely. But in doing so you end up falling behind and it becomes a performance issue. They tell you to 'just clock out' at the end of your normal day. By the time I left, I was so overwhelmed that I was putting in 12 hour days, 7 days a week. Making things worse and perpetuating the cycle.

This creates a workplace of mostly new employees who don't know what their doing. The turnover is insane because most people can't or won't put up with the job for long. Which sounds great, but you'll have to work long hours to keep on top of your caseload. You'll be salaried unless you're in the call center. The job is very monotonous for the most part so once you get the hang of how to process a claim, they're all very similar.

Matrix absence management short term disability